FAQS

Disclaimer:  Statements regarding our products have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease. The information on this site, including any links to external sites, testimonials given by customers, or in emails composed by any representative of Ife Kiora is designed for educational purposes only. It is not intended to be a substitute for the advice and care of a licensed medical professional in the country, state or jurisdiction in which you reside. You should not use this information to diagnose or treat any health problems or illnesses without consulting a licensed physician.

Customers agree to hold Ife Kiora harmless in any claim of product liability. No employee for Ife Kiora is a licensed medical professional, unless otherwise stated. Please consult a doctor with any questions or concerns you might have regarding any condition.

 

All Prices are subject to change without notice.

EXCHANGES AND REFUNDS

  • What is Your Refund and Exchange Policy?

    • Due to the nature of our products. No refunds will be permitted. Exchanges are accepted within 5 business days of purchase. Shipment charges will be made on all exchanges by the customers.

    PLEASE NOTE: Exchanges can only be accepted by telephone or email confirmation. Because of hygienic purposes, exchanges are not accepted for products that have been tampered with, worn, or used.

    Exchanges are only accepted for items that are UNOPENED AND UNUSED; all exchanges must be returned in the original package.

  • Shipping/handling and insurance fees on exchanges are the customer's expense.

    • Product can only be exchanged for something of equal value.

      • How long is shipping time?

      All orders are processed by 3:00pm EST. All orders placed after 3:00pm EST. are processed the very next business day. Shipment on all orders occurs 24-48 hours after orders are placed unless holiday. All orders placed on Friday (after 3:00pm EST), Saturday and Sunday will be processed on the following Monday. If holiday falls on Monday then processing will occur the very next business day. Shipment will occur 24-48 hours after process. Your tracking number will be e-mailed to you once your order has been shipped. Please allow 3-5 business days after placing your order to recieve your items. This time frame includes overall processing and shipping clearance window. All orders are shipped standard overnight delivery via USPS Shipping Service. Please give proper street number address information at time of your order. Shipping fees and rates are standard and applies to weight of package, named destination, insurance loss of/or damage to the goods during the carriage. All shipping fees are paid to FedEx Shipping/Delivery Service not Ife Kiora.

      Shipping fees include handling, packing, and postage costs. We cannot distinguish orders placed separately, shipping fees will apply to each of them. We recommend that you group your items into one order.